Return & Refund Policy

We want you to love your purchase. If something isn't right, here's how returns work.

30-Day Return Window

You have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return:

• The item must be sealed and unopened, in its original, unused condition, with all original packaging intact.
• Because our products are personal care/beauty items, we cannot accept returns on any item that has been opened, used, or has a broken seal, for hygiene and safety reasons.
• You must have your receipt or proof of purchase.

How to Start a Return

To start a return, contact us at nathanaelcabrales@gmail.com with your order number and reason for return.

Please do not send your item back to us before receiving return approval. Items sent back without first requesting and being approved for a return will not be accepted.

Once your return is approved, we'll provide instructions on how and where to send your package, including the return address.

Return shipping costs:

• If your item arrived damaged, defective, or is not what you ordered: we will cover the cost of return shipping and provide you with a prepaid return label at no charge.
• If you're returning an item for any other reason (changed your mind, ordered the wrong product, purchased too many, etc.): you are responsible for the cost of return shipping.

Damages, Defects, and Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong product, contact us immediately at nathanaelcabrales@gmail.com so we can evaluate the issue and make it right. Damaged, defective, or incorrect items may be eligible for a return, replacement, or refund even if opened, since the issue is not the customer's fault, and we will cover the return shipping cost in these cases.

Non-Returnable Items

In addition to the sealed-item requirement above, we do not accept returns on:

• Sale or clearance items
• Gift cards
• Custom or personalized orders
• Hazardous materials, flammable liquids, or gases

Exchanges

The fastest way to get the item you want is to return your original item for a refund, then place a new order separately once your return is approved.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

• If approved: you'll be refunded automatically to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
• If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at nathanaelcabrales@gmail.com.

Contact Us

Questions about a return? Reach out anytime at nathanaelcabrales@gmail.com.

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Return Address: 3721 Ashwood Dr Pleasanton, California 94588 United States